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The claim process

Your step by step guide through what to expect when making a claim

Step one

First we will contact you to obtain the necessary details that enable your claim to be put in motion. Your case will be handled by an expert personal injury lawyer, whose team will collect the evidence required to resolve your claim as soon as possible and on the very best terms possible.

Step two

Our no win no fee personal injury claims service is 100% free to you - win or lose. We will look to the other side to pay ALL of our costs. Unlike many law firms, our terms of engagement will not seek to deduct any money from your compensation to pay our costs.

Step three

When injuries are serious, the claim involves complex issues or there is a dispute over who is to blame, our technical teams and litigation lawyers handle the case, making home visits where appropriate.

Step four

Our personal injury business works with experts around the UK including orthopaedic surgeons, psychiatrists, neurologists, accountants, engineers, care experts and accident reconstruction specialists who can provide expert reports to support your claim.

Step five

Where injuries are less severe, most people usually want a proper and fair settlement as fast as possible and with the minimum of fuss. As a large business which has successfully handled tens of thousands of claims over the past 30 years, we are well known by numerous insurers, which often results in the speedy resolution of claims. We focus on achieving the best possible outcome for you, without getting bogged down in legal battles.

Step six

Our business also has specialist rehabilitation providers throughout the UK. Part of our client care includes offering appropriate treatment such as physiotherapy or counselling to help injured victims to recover.

Step seven

If negotiations with an insurance company fail to achieve an acceptable result, our solicitors will take the case to Court if we think we can achieve a better result for you. Our personal injury solicitors have extensive experience taking claims to Court and we work closely with barristers around the UK.

By using our expert business with all the resources associated with a global £236 million turnover group, you can be sure that you have right people on your side, with the right experience to handle your claim.

Make a claim

Call us for free on 0800 088 4177

Or send us your details and we will contact you to discuss your claim